“Unfortunately, the quality of the water in the showers ruins the entire hotel for me. The water is EXTREMELY hard. Immediately when my hair gets wet, it becomes stiff, crunchy, and tangled. My own personal shampoo, which normally lathers very well does not lather whatsoever in this water. My toothpaste doesn't even foam up when brushing my teeth with the sink water. This is by far the worst water quality I have ever experienced. Just thinking about the excessive levels of minerals and heavy metals in their water makes me cringe. It is making my already fragile hair fall out like crazy and I refuse to take another shower at this hotel. It is unacceptable for a hotel of this price rate to not offer a better quality of water to its guests. I do not need top-notch water, just something that does not destroy my hair with one shower. I would also like to add that the hotel claims to be entirely smoke-free (signs are everywhere), but the entire lobby and two elevators have an overwhelming smell of cigarette smoke, masked with men's cologne.”

“After reading some of the recent reviews, I was very concerned. After my 1 night stay, however, I can say I was pleasantly surprised. Yes, the exterior is a little shabby, and the entrance leaves a lot to be desired, but everything else was wonderful. The young woman who checked us in also checked us out. She was friendly, helpful, and knowledgeable about the area. The evening crew was kind and helpful as well! The room was spotless, and the bathroom was updated. We are Columbia parents and expect to stay here often!”