“Lugar súper cómodo, bonito, buena ubicación y un excelente calidad”

“Excellent staff. Kind, caring, friendly. The Hotel rooms seem to be made out of Paper thin walls. I reserved for a 2 week stay and had already a room changed. The first night they decided to locate everyone on the same floor, including the Hotel staff due to COVID-19 restrictions in town they couldn't go home at night. I had a couple with kids on one side and playing with what sounded like a Basketball against the wall connecting to my room and on the other side an Foreign that arrived at midnight and decided to be as loud as possible. Even the Hotel staff agreed on hearing the same loud noise. A week in the Hotel and the staff member in charge of designating rooms, decide to locate a family of 5, parents and 3 kids, above my room. Again, this rooms walls seem to be made out of paper and I have been up since 2 am because of how obnoxious the family is acting in their room. Called the front desk and they thought it was a good idea to ask me to change rooms again and at 4 am when I called. Its now 5:14 am and they haven't stopped. The Directives are totally careless. When you try to contact them, they don't really acknowledge you and /or answer your emails. I made a 17 day reservation through an internet site, because unfortunately the Hotel site only offers top pricing even though, out of more or less than 100 rooms, only 15 approx. are occupied. I have to leave on the 14th day and asked Wolf Alexandrovich, General Manager, last week if he could consider giving me a voucher or bonus for a day or two. A week later yesterday, got an email not from Mr Alexandrovich, but from Nicolas Perez Quintero, "Front Desk Manager" telling me that they wont be giving me anything since I didn't book directly with them and didn't pay top price. Why is this an issue if they have deals with internet sites in order to get costumers in? Do they actually believe that a Bill for almost $1300 is nothing especially at this time? Do they actually think its a good idea to tell a customer, that even if they're leaving 3 days early and paid for it, nothing is going to be done about it? Have to say, very disappointed. I traveled quite a lot and love leaving good reviews about places that I've stayed so they continue on with their service. Its the first time that I felt the necessity of letting people know about this unfortunate experience.”